care.alert_created#
A care alert was raised. The message itself is never included; open the alert in Folio.
Metadata only. No conversation or question text, no contact details, no names or email addresses of people, and no crisis content. Ids, kinds, states and times so you can open the record in Folio.
data.object.object is care_alert.
| Field | Type | Description |
|---|---|---|
acknowledged_at required | string (date-time) | null | When a team member acknowledged it. |
assigned_to required | object | null | The team member handling it. |
id required | string | The team member id. |
object required | enum: user | Always user. |
category required | string | The kind of concern. |
created_at required | string (date-time) | When it was raised. |
detection required | enum: lexicon | model | uncertain | classifier_unavailable | How it was found. |
id required | string | The care alert id. |
object required | enum: care_alert | Always care_alert. |
status required | enum: open | acknowledged | handled | Where handling stands. |
surface required | enum: widget | staff | api | member_app | whatsapp | Where it was raised. |
urgency required | enum: low | elevated | medium | high | critical | How soon it needs attention. |
{
"actor": null,
"api_version": "2026-12-01",
"created": "2026-10-13T09:12:10Z",
"data": {
"object": {
"acknowledged_at": "2026-10-13T09:12:10Z",
"assigned_to": {
"id": "usr_0192f7a8-3b1c-7d2e-9a40-5c6d7e8f9012",
"object": "user"
},
"category": "suicide_self_harm",
"created_at": "2026-10-13T09:12:10Z",
"detection": "lexicon",
"id": "car_0192f7a8-3b1c-7d2e-9a40-5c6d7e8f9012",
"object": "care_alert",
"status": "open",
"surface": "widget",
"urgency": "high"
}
},
"id": "evt_0192f7a8-3b1c-7d2e-9a40-5c6d7e8f9012",
"livemode": false,
"object": "event",
"request": {
"id": "req_5f3c9a1e7b2d4c68a0e1f2d3c4b5a697",
"idempotency_key": null
},
"type": "care.alert_created"
}